I have a special request for my order. How do I do that?
There is a special comment/options box available before you complete your order. Write your request as clear as possible and we will do our best to comply. If you prefer to contact us first before completing the order, feel free to shoot us an email with any corresponding pictures at email@example.com
Can I personalize my order in other languages?
We can personalize your order with any language as long as you send us an example of the writing and letters.
How can I change my order once it has been made?
If you want to change your order you must contact us within 10 hours of placing the order. Go to contact us and send us message requesting the specifications of the change.
How can I cancel an order?
Orders can only be cancelled 10 hours after placing the order. Contact firstname.lastname@example.org to cancel an order. Any order cancelled after 10 hours is subject to a possible 30% restocking fee.
Can I order a necklace with special characters (#, @, &, $)?
Send us or upload your thoughts and we will more than likely be able to personalize your necklace with any special characters.
Can I have my order shipped in a gift box and bag and with a gift message?
You can add a gift box and greeting card to create the perfect gift. The gift box and optional gift message costs $4.95 and can be added while shopping or in the shopping cart.
Is it worth making my necklace double thickness?
Although it costs a bit more Noa Personalized Jewelry definitely advises you to upgrade your 14K gold piece to double thickness for the sake of durability especially for longer names and words. The regular thickness is .4 mm while the double thickness is .8 mm. You can contact us regarding this request.